Customer Reviews:


I just want to say how thrilled I am with the repair and restoration of my diamond and tourmaline engagement ring. It’s never looked so fabulous, not even, I don’t think, when my dear husband first presented me with it (next year will be our Golden Wedding Anniversary!).

I would like to pass on my sincere thanks and appreciation to you and your colleagues for all your advice, painstaking craftsmanship and consummate skill in mending and bringing back to life a most treasured possession. I shall have enormous pleasure in wearing it, and no doubt in the future a daughter and granddaughter will have too, so thank you all - so much x


Extremely happy with my earrings. Alex really listened to what I said and the kind of design I was looking for. Her father has created something just right and I'm thrilled with the outcome. The customer service is superb, I couldn't fault it, and the repair work that was done on my other items was of an excellent quality. So far, they are the best jewelers I have found from the many places I have lived in the UK, many thanks!


Five star service from the beginning! Alex listened to exactly what I wanted to achieve and was able to create the most beautiful bespoke ring in an extremely tight timeframe. A HUGE thank you.


Been into the shop this morning to purchase myself a new watch.
Alex was very helpful and I left the shop happily wearing my new bracelet watch.
Ive had several pieces of jewellery repaired in the past and a ring made bigger and nothing is too much trouble
Always a pleasure to visit and it's great to shop local


Alex designed and made me the most beautiful ring for my 25th wedding anniversary out of my old rings. She was so helpful and friendly. X


Alex designed and made a new wedding ring for my wife. She used the gold from our first two wedding rings which we renewed after 10 years, with a band of baguette diamonds. She took an amazing amount of care and trouble, at all stages, to ensure we got what we wanted and were happy. The end result was stunning and perfect, and was a lovely celebration for our pearl (30th) anniversary. She also repaired and renovated two other rings, which finished looking better than new! Alex is a lovely person and I cant reccomend her enough.


Brilliant service and level of care - Alex and the team were friendly, professional and very knowledgeable, we felt in very good hands and the finished piece is gorgeous - would recommend highly and worth travelling to see this team for something truly bespoke, expertly crafted and beautiful. 10/10!


Alex and her team helped me pick an engagement ring. They provided an excellent service through out and I will be going back to them when we come to buy our wedding rings!


Absolutely incredible experience dealing directly with Alex. She made sure everything I was trying to do to prepare for my engagement proposal went smooth with regards to the ring I ordered. Really pleasant to speak with demonstrated a huge amount of empathy for what I was trying to do.
Additionally, because I knew I wasn't going to be able to get the perfect size for the ring; when I came in with the fiancee - she managed to do a sub-24hour turnaround on the resize which my fiancee was ecstatic about.
So glad I came to this jewellers to deal with this important moment in life. However, I sincerely hope I won't have to come back for the same service :D


Absolutely beautiful bespoke jewellery. They are extremely knowledgeable, very friendly and courteous.
I travelled a fair way to visit them, and there is a reason for that.
This is how you run a business, and many would do well to learn from them, keep up the great work and I hope to visit again soon.


Went to have a look around in Alex's shop few months ago, what a lovely person, she changed my watch's battery quickly and efficiently and most of all, cheaply. Did not hesitate to purchase a beautiful necklace for my toddler, beautiful pieces which are fairly priced. Will be back in her shop whenever I need a jewellery in the near future. Alex treats you not just as a potential customer but also as an individual, we even talk about my daughter's fascination with PEPPA pig and her twins' love for Longleat.


Looking for an engagement ring online and found Alex Appleton. Alex, Clive and Lucy couldn't have been more helpful.
Excellent quality, excellent value and PROPER service.


Alex listens to your ideas for a piece of jewellery and uses those together with her own ideas, thoughts and recommendations in order to create truly personal, unique and beautiful pieces. Can't recommend her highly enough.


Experienced jewellers who really know what they're talking about! Make the ring choosing process understandable and easy. A great experience!


So incredibly helpful!


There are no words absolutely love my beautiful ring from the wonderful Alex and her super team, after a little planning / design chat it has turned out to be perfect, as always amazing care and attention to detail!!


Alex found the perfect ring for my daughter’s 18th birthday.Highly recommend so helpful


I cannot recommend Alex and her team highly enough. Fantastic service and beautiful jewellery - absolutely thrilled with our rings. Thank you x